Handcrafting sometimes takes time, so we allow a production time of 5-7 working days.
Delivery within Germany with our shipping partner DHL usually takes 1-3 working days.
For all standard shipments with DHL within Germany we charge €4.50 . The shipping costs are clearly shown in the shopping cart and in the order overview. Depending on the order value and destination, these costs may vary. The customer is responsible for all additional costs such as taxes, customs duties, etc.
We want you to be happy with our products. If this is not the case, you have the option of sending the package back to us within 14 days of receiving the goods. Please ensure that the returned items are in perfect condition. Individual products are non-returnable. This includes all jewelry in the Make Your Own category.
Please send your return to the address below. You are welcome to use the package we use to return your item.
The return shipping costs are borne by the buyer.
Daniela Miska
Under the Oaks 82
40625 Düsseldorf

We recommend returning with a tracking number to have proof of shipment as the buyer is responsible for the return. Please be sure to keep the proof of delivery until you receive confirmation from us that your return has been received. This proof shows the return date and the receipt number of your return.
After the return has been approved, you will receive an email confirming that
The amount will be credited to you in a few days. You receive the amount
in the same way you paid for your purchase, usually within
of 5 working days.